Posts Tagged ‘marketing’

A story of limited resources

Monday, February 15th, 2010

Flickr by ChrisEFrost

The other day on the way home from work, I passed a Chick-Fil-A with a stretch limo outside. Now, I really have no idea why the limo was there, but I conjured up my own story, nonetheless. High school prom night. Fella blew the whole wad on a nice tux and cool ride. Something had to give. It was the $150 dinner at Byrd and Baldwin Restaurant.

I figured this guy in so many ways represented today’s marketeers. He had a goal (prom night – I’ll let you figure that one out), had limited resources (money – I think we all can relate to that one) and had to figure out the smartest way to get to the goal with not quite enough jack to cover all the bases. Now I’m guessing he thoroughly understood his target market (his date) and her likes and dislikes (“…she already likes chicken sandwiches, so she’d be a lot more impressed with the limo than a nice filet…”), which we’ll call “psychographics”. Classic marketing stuff on every level! Sorry I don’t know the end of the story (in fact, I don’t even know if my made-up story explaining the limo was even close), so I can’t give you a rousing anecdote about how this all turned out.

But I think everywhere you look, there are subtle messages that speak directly to what we face every day. And when you think about it, our customers face the same dilemma we do – the nexus between limited resources (them: money and mortgage ability; us: marketing and promotional budgets) and big hairy audacious goals (them: that dream home; us: selling them that dream home that we built). Seems everyone in the circle is solving problems with less than perfect information and resources.

Keeping that in mind might just make us a bit more empathetic to our prospect buyers. So…what prom night dilemma are you facing this week?

Copycat Marketing

Tuesday, November 17th, 2009

Coming home from an out-of-town trip this weekend, I passed a billboard (aka “outdoor advertising”) on the Interstate. It was a 3d board with a guy wearing a yellow cape reaching up to the graphic of the Super Yellow Pages. I immediately had two thoughts: 1.) Wow…are the Yellow Pages still relevant in the Google era? and, 2.) Are you really going to advance market share and brand awareness by ripping off the Chick-Fil-A cows?

And therein lies the problem with a lot of marketing. Something is successful and we rush in to copy it. I get the whole “imitation is the sincerest form of flattery” and all, but does it really work effectively in marketing? My experience is that the first person in owns the brand/concept (in this case for me, the 3D cows touting “Eat More Chikin”) and everyone else is viewed as the also ran.

It’s a problem I face every day in marketing new homes. Even I have had to go through the Saturday Home section a second time looking for my ad. That’s not a knock on my “agency” – certainly one of the most talented people I’ve ever worked with – it’s just that real estate has a formula we all follow for where the headline, copy and photos go. And pretty quickly, it becomes something easy to ignore or pass right by.

As I sit here pondering my 2010 budget, I was thinking my challenge was two-fold: How much to spend? Where to spend it? I’m quickly realizing the challenge is much bigger and will require a lot of creativity: Just how do I stand out from the crowd in a meaningful way to my target audience in this era of look-alike marketing compounded by the explosion of media outlets? Thank God I work with people emminently smarter and more creative than I am! I see some late-night candle burning in my future…

Sometimes marketing isn’t an art or science…

Sunday, September 6th, 2009

…it’s something much simpler. Let me explain. This weekend offered a primer in great marketing in the guise of the Rock and Roll Half Marathon. Nearly 20,000 people, most not premier athletes (and I proudly count myself among them) are convinced to go out and pound through the pain to complete a race whose length probably inspired Henry Ford to envision the horseless carriage. Great marketing is all over this event – from Virginia Beach’s pitch as the best place to wrap up the waning days of summer, to the gear hawkers at the event’s Health and Fitness Expo promising faster shoes and sweat-shedding gear. And it worked. We forked out big bucks to be in pain for a couple of hours to taste the glory of crossing the finish line and having stories to tell over the beers that followed the event. As a guy who has spent thirty years honing his marketing craft, I was impressed.

But there’s always the anomaly that sticks out like the a sore thumb, and it occurred for me at the Health and Fitness Expo that preceded today’s race. As I strolled among the thousands of people picking through discounted gear and trying samples of everything from lite beer to frozen fruit and the new miracle energy drinks – there it was. The guy sitting in the booth selling vinyl replacement windows. In the middle of runner’s world. By comparison, the Maytag repairman was a busy guy. I can see the marketing talking heads in their planning skull session. “Sure, people who run need replacement windows and what a great captive environment to talk to 20,000 of them! We’ll probably even do better than that booth we had a the Home & Flower Show!” Bad fit. Bad marketing. Waste of money. I hope the salesman at least got a deal on some new running shoes. He deserved better and should have gotten it from his company’s marketing department.


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